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Frequently asked questions
At ELĒGANIC, we believe in Real, Natural, Clean Beauty. Every product is lovingly handmade with heart, using only the finest natural ingredients. From high-quality essential oils to plant-based, food-grade cold-pressed oils, we ensure every detail reflects our commitment to sustainability. Our recyclable and reusable packaging, along with certified organic ingredients, embodies our dedication to creating skincare that not only feels and smells amazing but also brings joy and relaxation to your daily routine.
No, we do not test on animals and we also do not use any animal byproducts in our ingredients.
Absolutely! Our products are crafted to be safe for both your body and the planet. They are suitable for all skin types, and we are dedicated to raising the standards of clean beauty.
We are all produced in small batches to ensure that all products are the freshest. The use date will be marked on the label after opening, the product shelf life is 2 years, if you open it, please use it as soon as possible.
We offer free shipping on all orders over $60. Orders are lovingly packed and shipped from our Florida warehouse within 48 hours. Domestic orders are sent via UPS Ground, and we also ship internationally! For international deliveries, shipping fees and timeframes are calculated at checkout based on your location.
You can return products within 10 days of purchase. Refunds or exchanges are only available for items purchased directly from our website. Please note, we cannot accept returns on used products. If you have any questions about a return, feel free to email us at eleganicskincare@gmail.com. We're happy to assist!
We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, Google Pay, and PayPal.
All prices are in USD. Payment for international orders will be processed at the current exchange rate and will appear so on your bank statement.
Feel free to reach out to us at eleganicskincare@gmail.com. We're here to help!
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